No. In theory free support does not cover extension installation, custom coding, Web design, data migration, compatibility issues between our extensions and others, extension modifications, Magento upgrading, and things of things of this nature. These things may cost extra.

However, free support will often provide guidance on many of these issues and point you in the right direction to make your life easier when you complete many of these tasks.

Also, we will answer questions about our extensions, quickly respond to any bugs not related to extension conflicts, and things of this nature.

We take support very seriously.

In practice, we have helped many customers with issues outside of the scope of free support without charging them. We have offered free support for such things as compatibility issues, installation, and debugging. However, this is based on a case-by-case basis as resources permit.